Privacy Policy
How CrazyTok Media collects, uses, stores and protects your personal data — as a visitor, a client, or a brand whose social accounts we manage.
01Who We Are
CrazyTok Media ("we", "us", "our") is a media agency based in Singapore. We provide podcast production, video content creation, social media management, and content distribution services to clients across Asia and beyond.
This Privacy Policy explains how we collect, use, store, and protect personal data — including data collected through our website, our client services, and our social media management tools.
02What Data We Collect
2.1 Website Visitors
When you visit www.crazytokmedia.com, we may collect:
2.2 Clients and Contacts
When you engage our services, we collect:
2.3 Social Media Account Data (Facebook and Instagram)
As part of our social media management service, we may request permission to access and post to your Facebook Pages and Instagram accounts on your behalf.
When you grant us access, we may collect and process:
We use this data solely to schedule and publish content you have approved. We do not sell, share, or use this data for advertising, profiling, or any purpose beyond providing the agreed service.
03How We Use Your Data
| Data Type | Purpose |
|---|---|
| Contact information | To communicate with you, deliver services, send invoices |
| Content assets | To produce, edit, and distribute your content |
| Social media access tokens | To schedule and publish approved content to your platforms |
| Analytics data | To improve our website and understand visitor behaviour |
| Payment information | To process invoices and subscriptions |
We do not use your data for:
Selling or rentingTargeted advertisingAutomated profiling05How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Client contact data | Duration of engagement + 3 years |
| Content assets | Duration of engagement + 1 year, unless instructed otherwise |
| Social media access tokens | Active during service; deleted within 30 days of contract end or revocation |
| Website analytics | 26 months (aggregated) |
| Invoice and payment records | 7 years (Singapore legal requirement) |
06Third Parties We Work With
We use a limited set of third-party tools to deliver our services. These providers process your data only as instructed by us and under confidentiality obligations:
| Provider | Purpose |
|---|---|
| Meta (Facebook / Instagram) | Social media publishing via official API |
| Google (Calendar, Drive, Docs) | Scheduling, file sharing, content review |
| Airtable | Project and content management |
| n8n | Workflow automation |
| Payment processors (Stripe, PayNow) | Invoice and payment processing |
We do not sell your data to any third party.
07Data Security
We take reasonable technical and organisational measures to protect your data, including:
No method of transmission over the internet is 100% secure. If a data breach occurs that affects your personal data, we will notify you as required by applicable law.
08Your Rights
Depending on your location, you may have rights under applicable data protection law:
Singapore (PDPA)
European Union / United Kingdom (GDPR / UK GDPR)
To exercise any of these rights, reach out via our Contact page. We will respond within 30 days.
10Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
11Changes to This Policy
We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will notify active clients by email.
12Contact Us
Questions, data requests, or concerns?
CrazyTok Ventures Pte. Ltd. — Singapore
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04Social Media Permissions — Facebook & Instagram
4.1 What We Access
When you connect your Facebook or Instagram account to our scheduling system, we request permission to:
4.2 How We Use These Permissions
We use these permissions exclusively to:
4.3 What We Do Not Do
4.4 How to Revoke Access
You can revoke our access to your social media accounts at any time:
Upon revocation, we will delete any stored access tokens associated with your account within 30 days.